Spa Policies
Appointment Cancellation:
If you need to cancel your appointment, we kindly ask you to call our office 48 hours prior to your appointment. We can be reached at 603-417-6608.
Appointment cancellations are to be communicated by phone and are not accepted by Facebook, Instant Messenger, or other social media platforms.
Payment:
Cancelation & No Show Policy:
We require a credit card to hold appointments. If you cancel within 48 hours of your appointment or do not show up for an appointment, we reserve the right to charge your card the value of your appointment up to $250 for missed appointments that are 1 hour or less and any appointment over one hour will be charged $250 per hour up to $500. Some of our consultations are complimentary depending on the service. If you do not show up for a scheduled “free consultation”, you will be charged $100.
Patients who have a prepaid package that fail to show up or cancel within 48 hours of their appointment will then forfeit that treatment from their package.
Day of Appointment:
If you fail to follow the instructions from your provider prior to a procedure, and notify us the day of that you can’t have your scheduled treatment due to not following our directions, we reserve the right to charge your card the value of your appointment up to $250 for appointments that are 1 hour or less and any appointment over one hour will be charged $250 per hour up to $500.
If you have had any changes to your medical history that affect you getting the procedure and you did not notify us in advance, we reserve the right to charge your card the value of your appointment up to $250 for appointments that are 1 hour or less and any appointment over one hour will be charged $250 per hour up to $500.
Appointment Safety:
Refunds:
Products are non-refundable unless there has been an allergic reaction and they are returned within 30 days of purchase. Refunds on pre-purchased services will be at the discretion of management.
Thank you for your understanding!
The Medical Skin Clinic Team
